How Will You Ship My Order?We have hand-picked some of the best shipping companies in the industry. Every product on this web site has been carefully selected to ship by the company that we deem to be the most appropriate to provide you with the best shopping experience possible.
Please note that items that are ordered together may ship separately. Shipping charges, if any, include order processing, item selection, packing, and transportation.
Package Tracking
After your order ships, we will notify you via email the number of packages as well as the tracking information for each package. Alternatively, you may log in to Your Account to track the status of your order. Be sure to Contact Us if anything seems unusual with your shipment.
Small Parcels
ESSCO Stores utilizes UPS and Federal Express whenever possible to provide the fastest and most cost effective delivery experience. Transit times for UPS and FedEx usually range from 3-5 business days.
Truck Freight
For larger volumes of items, your order will ship via a commercial freight carrier. Some items on this web site can only be shipped via freight carrier, however it will be clearly stated on the product page. Typically a carrier representative will call to schedule a delivery and someone will need to be present to accept the package(s).
Liftgate/Back of Truck
In certain cases, you will be responsible for removing the product from the back of the truck. In other cases there may be additional fees to send a truck that has a lift gate to lower your items to the ground. See our Special Attention Products section on this page for more information.
Special Attention Products
Some products on this web site may incur additional fees by the shipping company in addition to the amount that is displayed during checkout. These fees are incurred for a variety of reasons such as residential delivery, lift gate charges, or simply being oversized or overweight. Due to the wide variety of circumstances that these fees are charged and the continual changes in fee amounts by our shipping providers, these fees cannot be displayed in real-time during the checkout process.
These special attention charges generally occur in very rare circumstances. If your order requires special attention, you will be contacted via phone or email. Your order will not be processed until we receive your approval for the additional charges.
When Will My Order Arrive?
Your order from Folding Chair Depot is our livelihood, and therefore we treat it as such. Your order will be processed as fast as we possibly can. We pride ourselves on being able to ship faster than anyone in the folding furniture industry.
In order to provide you with the widest selection and most timely delivery possible, our items are shipped from multiple locations around the country. The amount of time that it takes each product to ship depends on a variety of factors, however we provide "Usually Ships In" timeframes on each product page to give you an estimate how long you can expect the processing time will take. Due to custom options, some items may take up to 4 weeks to process, so be sure to check the product page carefully before you check out for the estimated timeframes.
Free Shipping
Some items listed on this web site have free shipping. For these items, it will clearly state "Free Shipping" on the product page. Free shipping applies only to the slowest shipping method, however expedited shipping is usually provided for an extra charge.
Expedited Shipping
Expedited shipping is available on certain items, and it will be specified on the product page. Expedited shipping will ensure that your order transit time will be that stated on the checkout page, however please note that this does not include order processing time.
Where We Deliver
Orders placed on our web site can be shipped anywhere in the continental United States, Alaska, Hawaii, and the US Virgin Islands. If you wish to take delivery in Canada or another country, Contact Us and we will be happy to facilitate your needs.
Multiple Shipping Addresses
If you would like to ship your order to more than one address, simply place a separate order for each shipping address. Enter any special delivery instructions in the "Special Instructions" field during checkout. Alternatively, you may Contact Us so that we may facilitate your delivery needs.
Freight Damage or Loss
We use the greatest care in packaging our shipments. However in the unlikely event that your package(s) arrive damaged or have missing parts, please follow these instructions.
- Do not accept any package with visible damage to the outside of the shipping container, box, or package.
- If your item has concealed damage, save all packaging materials so they can be inspected by the freight carrier.
- Contact Us within 48 hours after delivery to report any concealed damage inside of the package, missing parts, missing accessories, or packages that you refused due to damage. Our customer support staff will provide further instructions.
If you do not report concealed damage to us within 2 business days after receiving the package, your claim may not be accepted by the freight carrier, so it is urgent that you contact us immediately if this should occur.